Terms & Conditions — 12spin

These Terms and Conditions (hereinafter referred to as the "Terms", "Agreement", or "T&C") constitute a legally binding agreement between you (the "User", "Player", or "Account Holder") and 12spin (hereinafter referred to as "12spin", "the Company", "we", "us", or "our"), governing your access to and use of the 12spin online gambling platform accessible at https://12spin.cam (the "Platform").

By creating a 12spin account, accessing the Platform, or placing any wager, you confirm that: (a) you have read and fully understood these Terms; (b) you are at least 21 years of age; (c) you are not located in a jurisdiction where online gambling is prohibited; and (d) you agree to comply with all provisions set out herein and any supplementary rules, policies, or guidelines published on the Platform from time to time.

These Terms are supplemented by our Privacy Policy and our Responsible Gambling Policy, both of which form an integral part of the agreement between you and 12spin. In the event of any conflict between these Terms and any supplementary policy, these Terms shall prevail unless otherwise specified.

For the purposes of these Terms, the following definitions shall apply:

• "Account" means a registered user account created on the 12spin Platform by a verified individual player.
• "Balance" means the real-money funds held in a Player's Account at any given time, excluding bonus credits unless stated otherwise.
• "Bonus Funds" means any promotional credits, free spins equivalent value, cashback credits, or other non-cash incentives credited to an Account pursuant to a 12spin promotion.
• "KYC" (Know Your Customer) means the identity and address verification process required by 12spin prior to processing withdrawals or at the Company's discretion.
• "Platform" means the 12spin website, any associated mobile web interfaces, APIs, and related digital services accessible through https://12spin.cam.
• "Wagering Requirement" means the minimum number of times a bonus amount must be wagered on eligible games before the resulting winnings may be withdrawn.
• "Restricted Territory" means any jurisdiction in which access to or use of the Platform is prohibited by applicable law.
• "Payment Method" means any approved financial instrument used to fund or withdraw from an Account, including but not limited to Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB Bank, Public Bank, Hong Leong Bank, and approved cryptocurrencies.
• "Prohibited Conduct" means any action by a User that violates these Terms, including fraud, collusion, bonus abuse, use of automated software, or money laundering.

To be eligible to register and maintain an Account with 12spin, you must satisfy all of the following conditions at all times:

1. You are at least 21 years of age;
2. You are a natural person acting in your own personal capacity and not on behalf of any third party;
3. You are not a resident of, or physically located in, any Restricted Territory where online gambling is unlawful;
4. You are not currently subject to a self-exclusion order at 12spin or any other gambling platform with which 12spin has a reciprocal exclusion arrangement;
5. You have not previously had a 12spin Account suspended or permanently closed for violation of these Terms;
6. You are not an employee, contractor, director, agent, or immediate family member of any employee of 12spin or any of its associated software or service providers;
7. You are registering and playing using only your own personal funds, and not funds derived from any criminal activity.

12spin reserves the right to request documentary evidence to verify eligibility at any point. Failure to provide satisfactory documentation within a reasonable period may result in account suspension and withholding of pending withdrawals pending investigation.

Each individual may hold only one (1) Account on the 12spin Platform. Registering multiple accounts (whether under the same identity or different identities) is strictly prohibited and constitutes Prohibited Conduct. Where multiple accounts are identified, 12spin reserves the right to close all associated accounts, forfeit all associated balances, and refer the matter to relevant authorities where fraud is suspected.

Registration Requirements

During registration, you are required to provide accurate, complete, and current information, including but not limited to:

• Full legal name (as per government-issued identification);
• Date of birth;
• Residential address;
• Valid email address;
• Contact number;
• Chosen username and password.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your username, password, or one-time passcodes with any third party. 12spin will not be liable for any loss resulting from unauthorised access to your Account caused by your failure to maintain adequate security over your login credentials. You must notify 12spin support immediately if you suspect any unauthorised access to your Account.

12spin reserves the right to suspend accounts and investigate where unusual login patterns, atypical betting behaviour, or device fingerprint anomalies are detected, in accordance with our anti-fraud protocols.

In compliance with international anti-money laundering (AML) standards and our licensing obligations, 12spin is required to verify the identity of all players prior to processing withdrawal requests and at any other point at the Company's discretion.

Documents Required

• Proof of Identity: A clear, unobstructed photo of a valid government-issued identification document — Malaysian MyKad, Passport, or Driver's License;
• Proof of Address: A utility bill, bank statement, or official government correspondence addressed to you, dated within the past three (3) months, confirming your residential address;
• Selfie Verification: A photograph of the Account Holder holding the identity document next to their face;
• Payment Method Verification: Evidence of ownership of the payment method used for deposits, where requested by the compliance team.

Processing Time & Effect

KYC verification is typically completed within 24 to 48 hours of receiving all required documentation. During this period, withdrawals may be placed on hold. 12spin will not process any withdrawal from an account that has not completed KYC verification to the satisfaction of our compliance team.

Supported Payment Methods

12spin supports the following Malaysian payment methods for deposits and withdrawals: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB Bank, Public Bank, Hong Leong Bank, and RHB Bank. Cryptocurrency deposits and withdrawals are supported via Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Litecoin (LTC).

General Deposit Rules

• All deposits must originate from a payment method registered in the Account Holder's own name;
• Third-party deposits (i.e., deposits made from payment methods belonging to another individual) are strictly prohibited;
• The minimum deposit amount is RM 30 (or cryptocurrency equivalent) unless otherwise specified in a promotion;
• 12spin does not charge processing fees on standard deposits, though your payment provider may apply their own fees.

Withdrawal Rules

• Withdrawals will only be processed to the same payment method used for the corresponding deposit, where technically possible;
• The Account Holder must have completed KYC verification before any withdrawal is processed;
• All applicable wagering requirements on bonus funds must be satisfied in full prior to withdrawal;
• Withdrawals to e-wallets (Touch 'n Go eWallet, Boost, GrabPay) are typically processed within 5 minutes;
• Withdrawals via DuitNow and FPX are typically processed within 5 to 15 minutes;
• Direct bank wire transfers are typically processed within 15 to 60 minutes;
• 12spin reserves the right to apply enhanced due diligence checks to any withdrawal request, which may extend processing times.

All bonuses, free spin credits, cashback offers, reload promotions, and other promotional incentives offered by 12spin are subject to the specific promotional terms published at the time of the offer, as well as the following general rules which apply to all promotions:

• Bonuses are available to eligible Account Holders only. 12spin reserves the right to exclude any Account Holder from any promotion at its sole discretion;
• Unless stated otherwise, all bonuses carry a wagering requirement. The applicable wagering requirement multiplier will be specified in the individual promotion terms. Bonus funds and any winnings derived from bonus funds may not be withdrawn until the wagering requirement has been fully met;
• Wagering requirements must be met within the time limit specified in the promotion terms. Bonus funds that remain subject to unmet wagering requirements after the expiry of this period will be forfeited;
• Bonuses may only be used on games that are eligible to contribute toward the wagering requirement. Game contribution percentages will be specified in the promotion terms. Slots typically contribute 100%; live dealer games and sportsbook bets may contribute at a lower rate;
• 12spin reserves the right to void any bonus and confiscate any associated winnings where it has reasonable grounds to believe that a bonus has been claimed or used in a manner inconsistent with these Terms or the spirit of the promotion, including through multiple account use, collusion, or systematic exploitation;
• Promotional offers are intended for personal entertainment use only. Any use of bonuses for arbitrage, hedging, or systematic extraction of value is strictly prohibited.

Specific promotions — including welcome bonuses, reload bonuses, the Refer A Friend programme, and the cryptocurrency deposit bonus — may carry additional terms. Players are advised to read all applicable promotion terms before opting in.

All games available on the 12spin Platform are governed by individual game rules published within each game interface. In addition, the following general gameplay rules apply to all wagering activity on the Platform:

• All bets are placed at the Account Holder's own risk. Winnings are credited to the Account Balance upon settlement;
• In the event of a dispute between the game result displayed on a Player's device and the result recorded on 12spin's servers, the server-side record shall be conclusive;
• 12spin uses certified Random Number Generator (RNG) technology for all non-live casino games. Live dealer games are conducted by human dealers in real time via licensed studio streams;
• Minimum and maximum bet limits apply to all games and may vary by game type, player tier, and active promotions;
• In the event of a technical malfunction, system error, or game interruption that affects the integrity of a wager, 12spin reserves the right to void the affected bet and return the wagered amount to the Account Balance;
• Sportsbook bets are subject to the specific sports betting rules applicable to each event type. Live in-play bets are subject to confirmation by the Platform prior to becoming effective;
• The use of any automated betting software, bots, or other tools designed to provide an unfair advantage is strictly prohibited and constitutes Prohibited Conduct.

12spin is committed to promoting responsible gambling practices. We recognise that gambling can become problematic for some individuals and have implemented a range of tools and policies to support player welfare.

• Deposit Limits: Account Holders may set daily, weekly, or monthly deposit limits from within their account settings. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period;
• Wager Limits: Account Holders may request a maximum wager limit to control the size of individual bets;
• Reality Checks: Session duration notifications are available to remind players of time spent on the Platform;
• Cooling-Off Periods: Account Holders may request a temporary suspension of their account for periods of 24 hours, 7 days, or 30 days;
• Self-Exclusion: Account Holders who wish to permanently or indefinitely exclude themselves from the Platform may contact our support team to activate self-exclusion. Once activated, self-exclusion cannot be reversed for a minimum of 6 months;
• External Support: Players who are concerned about their gambling behaviour are encouraged to contact Talian Kasih at 15999 (Malaysia) or visit GamCare at gamcare.org.uk for confidential support. These are text-only references for informational purposes.

For full details on our responsible gambling framework, tools, and resources, please visit our dedicated Responsible Gambling page.

The following conduct is strictly prohibited on the 12spin Platform and will result in immediate account suspension, forfeiture of balances, and potential legal action:

• Registering more than one Account under any name, identity, or device;
• Providing false, misleading, or incomplete information during registration or KYC;
• Using the Platform for any money laundering, fraud, or other financial crime;
• Using automated betting software, bots, scripts, or any tools designed to circumvent game logic or gain an unfair advantage;
• Colluding with other players in any game, including live dealer games and poker variants;
• Systematically exploiting errors, bugs, or technical malfunctions in any game or Platform function;
• Charging back, disputing, or reversing a deposit through your payment provider after using those funds to wager;
• Abusing bonus offers through systematic exploitation, multiple account registration, or coordinated collusion;
• Accessing the Platform from any Restricted Territory where online gambling is prohibited;
• Attempting to circumvent responsible gambling controls, including self-exclusion orders, through re-registration or alternative account creation.

12spin reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, where:

• A breach of these Terms has been identified or is reasonably suspected;
• The Account Holder fails to satisfactorily complete KYC verification within a reasonable timeframe;
• Suspicious or unusual activity is detected that may indicate fraud, money laundering, or other Prohibited Conduct;
• A payment chargeback has been initiated by the Account Holder or their payment provider;
• The Account Holder becomes a problem gambler as identified through our responsible gambling monitoring systems;
• Required by applicable law, regulatory guidance, or court order.

Where an Account is closed due to a material breach of these Terms, 12spin reserves the right to forfeit the entire Account Balance. Where an Account is closed for reasons unrelated to breach (such as voluntary closure), any legitimate real-money balance remaining after the satisfaction of applicable withdrawal conditions will be returned to the Account Holder via their registered payment method.

Account Holders may voluntarily close their Account at any time by contacting 12spin support. Voluntary account closure does not affect any outstanding obligations owed by the Account Holder to 12spin.

All content on the 12spin Platform — including but not limited to the brand name, logo, website design, user interface elements, game graphics, promotional materials, text, and software code — is the exclusive intellectual property of 12spin or its licensed content partners. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes. This licence does not permit you to: reproduce, copy, distribute, modify, adapt, create derivative works from, or commercially exploit any content on the Platform without express prior written consent from 12spin.

Any unauthorised use of 12spin intellectual property constitutes a violation of applicable intellectual property laws and may result in civil or criminal liability.

The 12spin Platform is provided on an "as is" and "as available" basis. While we take all reasonable steps to maintain uninterrupted and error-free service, we do not warrant that the Platform will always be available, error-free, or free from viruses or other harmful components.

To the fullest extent permitted by applicable law, 12spin shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from or in connection with your use of the Platform, including but not limited to:

• Loss of funds due to your own error, negligence, or failure to comply with these Terms;
• Technical failures, interruptions, or outages affecting gameplay or payment processing;
• Unauthorised access to your Account resulting from your failure to maintain adequate account security;
• Decisions made by you in reliance on information available on the Platform;
• Changes to games, odds, promotions, or Platform features.

Nothing in these Terms shall exclude or limit 12spin's liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited under applicable law.

12spin collects, processes, and stores personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By creating an Account, you acknowledge and consent to the collection and processing of your personal data as described therein.

Personal data collected includes, without limitation: registration information, KYC documentation, transaction records, gameplay history, device and browser data, and communications with our support team. This data is used for account management, identity verification, fraud prevention, regulatory compliance, and service improvement purposes.

12spin does not sell personal data to third parties for marketing purposes. Data may be shared with licensed third-party service providers, payment processors, and regulatory authorities where required by law. All such disclosures are governed by appropriate data processing agreements.

12spin reserves the right to amend, update, or replace these Terms at any time. Where material changes are made, we will endeavour to notify registered Account Holders via email or a prominent in-platform notice prior to the changes taking effect. The "Last updated" date displayed at the top of this page reflects the date of the most recent revision.

Your continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised Terms. If you do not accept any amendment, you must cease using the Platform and contact our support team to close your Account.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction under which 12spin is licensed and incorporated. Any disputes arising out of or in connection with these Terms that cannot be resolved by our internal dispute resolution process shall be subject to the exclusive jurisdiction of the courts of the applicable governing jurisdiction.

Internal Dispute Process

In the first instance, Account Holders are encouraged to raise any dispute directly with the 12spin support team via live chat or email at [email protected]. Our team aims to acknowledge all complaints within 24 hours and provide a substantive response within 7 business days.

Where a complaint cannot be resolved through direct contact, the Account Holder may escalate the matter through the applicable dispute resolution mechanism available under 12spin's operating licence. Details of the escalation process are available upon request from our support team.

For any questions, clarifications, or concerns regarding these Terms & Conditions, please contact the 12spin support team using the details below. All written correspondence must be in English.

For matters related to responsible gambling, self-exclusion, or player protection, please visit our Responsible Gambling page or contact our support team directly. 12spin support agents are trained to handle sensitive wellbeing concerns with appropriate discretion and care.